Shipping & Returns Policies

Shipping

Domestic (US): All orders are shipped via USPS. Orders received by Midnight (Pacific) Saturday ship on Tuesday.
Standard shipping: orders will be delivered 2-5 business days from shipping date.
Priority shipping: orders will be delivered 1-3 business days from shipping date.

International: Herba Flora ships to most countries. All orders are shipped via USPS. Orders received by Midnight (Pacific) Saturday ship on Tuesday. Current delivery times are approximately 5 weeks from date of shipment. All customs fees, taxes, and duties associated with international orders are the sole responsibility of the customer. Refunds and exchanges will not be issued for shipments refused by the customer or deemed undeliverable by customs. If you have questions about shipping to your country please contact us.

Returns and Exchanges

We will gladly accept exchanges caused by our error. Please contact us within 7 days of receipt of goods. If your order is damaged in shipping please email us as soon as possible so we can replace your order promptly. Include a photo of the product and shipping package so we can notify our carrier. Refunds and exchanges will not be issued for undamaged products after shipment, including shipments refused by the customer or deemed undeliverable by customs.

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